Shipping & Returns
123Constantine.com: Your source for biggest selection of Constantine lighters. We are committed to providing you products that exceed your expectations. As such, we are proud to offer a guarantee that your products will be correct and in perfect working condition when they arrive. If there appears to be an issue, simply return the merchandise to us for a replacement. Due to the nature of our security products, we are not able to accept returns of products that are not defective or your shipping fees.
All returns must be done within 10 days of delivery. Returns must be sent back to us with tracking number and in the same condition received.
Please note that NO RETURNS are accepted for PREMIUM CATEGORIES.
We are proud to ship all of our orders via the UPS for reliability, speed, and efficiency.
Most orders will be processed and packed same day, however it may take up to 5 days to process an order. When your order is processed and packed, you will be updated with a tracking number.
In order to provide you with the fastest service possible, orders may be packed after business hours or on weekends.
Tracking numbers issued after our UPS pickup or on weekends will not become active until the next business day, when they reach the UPS system. Because of our quick processing times,
we may be unable to modify once placed. Additionally, due to the nature of our security products, we are unable to cancel orders or accept returns after they have left our shipping facility for any reason,
other than a natural defect in the product.
Standard Flat Rate Domestic Shipping ( Within Canada).
For all domestic orders, regardless of size or quantity, we offer UPS ground.
Both shipping methods take 3-7 days to reach their destination once they are received by the post office. You will be provided with a tracking number to follow your package when your order is processed.
International Shipping - Priority Mail
We ship UPS Priority Mail International to most locations around the world. Your shipping cost will be flat calculated at checkout. Packages shipped Priority Mail will generally take 2-12 days to reach international destinations.
In rare cases, some international packages can take up to 2 weeks to reach the destination. This is entirely dependent on the destination country's customs and postal service,
which is something that we have no control over. We ask that our international customers plan ahead as the order will come, it just may take time. Destinations in Canada generally arrive more quickly and take around 2-7 days.
Although we make every effort to process your order as quickly as possible, we still may take up to 5 days to process your order.
Orders will generally be shipped to the shipping address. In some cases, it may be necessary to ship to the billing address only.
We will notify you of this need prior to shipping. Customers can add shipping addresses to their credit cards either permanently or temporarily by contacting the card issuer.
If the package is returned as undeliverable for any reason not limited to invalid address, refusal of delivery, ect, the customer must pay the cost to reship the order.
We will be unable to reship the order until UPS returns the package. Also the customer will be required to pay shipping costs for orders returned to us because the package was undeliverable as addressed.